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🌿 TRICKLE HARVESTERS ENERGIES INVESTMENT (THEI)

INTEGRATED SERVICE CHARTER

1. INTRODUCTION

Trickle Harvesters Energies Investment (THEI) is a multi-sector social enterprise dedicated to empowering communities through innovation, education, technology, and financial transformation. This Service Charter outlines our commitments to clients, learners, partners, and the public under our key operational divisions.

🏛️ MAIN DIVISION 1: TRICKLE INSTITUTE OF EDUCATION & ASSESSMENT

1.1 ONLINE EXAM PAPERS

Mission: To provide high-quality, curriculum-aligned online assessments that enhance learning outcomes and teacher efficiency.

Services Offered:

Moodle-compatible online exams and quizzes.
Multimedia learning and listening materials.
School enrollment and performance analytics.
Grade 5–8 English and General Papers based on KICD themes.

Service Area	Standard	Response Time
Exam activation	Upon payment	Within 1 hour
Technical support	24/7 assistance	Resolved within 12 hours
Content update requests	Reviewed promptly	Within 3 working days
School onboarding	Automated or manual	Within 1 working day

We ensure fairness, accessibility, and reliability across all digital assessments.

1.2 CUSTOM CURRICULUM RESOURCES

Mission: To design inclusive, competency-based educational materials tailored for diverse learning needs.

Services Offered:

Special needs and CBC-aligned resources.
Teacher guides, learner books, and assessments.
Customized school materials and e-learning content.

Service Area	Standard	Response Time
Custom content order	On request	Draft within 7 days
Approval & revisions	Collaborative	Within 14 days
Delivery (print/digital)	Agreed format	Within 3 weeks

We commit to inclusivity and equitable access to quality learning for all.

1.3 EDUCATIONAL CONSULTANCY

Mission: To strengthen institutions through expert advisory, digital integration, and educational quality assurance.

Services Offered:

School improvement and accreditation support.
Curriculum audits and policy advisory.
E-learning and digital transformation consultancy.
Teacher professional development and mentorship.

Service Area	Standard	Response Time
Proposal development	Tailored per client	Within 5 working days
Project initiation	Upon agreement	Within 7 days
Support & reporting	Continuous	As per contract

We uphold professionalism, confidentiality, and excellence in educational transformation.

💡 MAIN DIVISION 2: THE RICH IMPACT PROGRAMMES

Making Money Work for You

This division focuses on economic empowerment across communities, guiding youth, farmers, and professionals toward financial independence.

2.1 THE RICH YOUTH IN ROBOTICS

Mission: To equip youth with digital, technical, and entrepreneurial skills in robotics, automation, and innovation for self-reliance.

Robotics and coding courses (online & in-person).
Project-based learning and competitions.
Mentorship in STEM entrepreneurship.
Certification and career pathways.

Service Area	Standard	Response Time
Enrollment	Online processing	Within 24 hours
Certificate issuance	After completion	Within 3 working days
Tech support	Continuous	Within 24 hours

We nurture creative, job-ready youth empowered to innovate and earn sustainably.

2.2 THE RICH FARMER

Mission: To transform farmers into agripreneurs through technology-driven training and market linkage.

Agronomy, value addition, and agribusiness training.
Climate-smart agriculture and farm management.
Cooperative and market access facilitation.
Digital farm tools and mobile advisory.

Service Area	Standard	Response Time
Training registration	Open year-round	Processed within 2 days
Resource distribution	Digital or physical	Within 5 days
Farmer inquiries	Helpline & WhatsApp	Within 24 hours

We promote sustainable farming that feeds families and finances futures.

2.3 THE RICH DISCIPLE

Mission: To build financial literacy and discipline among individuals, educators, and communities for long-term economic growth.

Financial literacy workshops and coaching.
Investment, budgeting, and savings mentorship.
Faith-based financial stewardship programs.
Community empowerment and leadership events.

Service Area	Standard	Response Time
Course registration	Online	Instant confirmation
Mentorship pairing	Personalized	Within 3 working days
Session scheduling	Notified monthly	Timely communication

We commit to helping individuals master money and use it as a tool for impact.

📘 MAIN DIVISION 3: KNOWLEDGE & RESOURCE HUB

3.1 BOOKSTORE & DIGITAL DOWNLOADS

Mission: To provide affordable, quality educational and inspirational materials through physical and digital platforms.

Print and digital books for all learning levels.
Educational resources and self-development titles.
Secure downloads in multiple formats (PDF, DOCX, PPT).
Audio and visual learning materials.

Service Area	Standard	Response Time
Digital purchase confirmation	Automated email	Immediate
Physical delivery	Courier dispatch	Within 3 working days
Refund/replacement	Valid claims	Within 7 days

We ensure that learners, teachers, and readers access the knowledge they need — affordably and efficiently.

🕊️ FEEDBACK AND REVIEW POLICY

We value your feedback as a foundation for continuous improvement.

Contact Us:
📧 info@trickleharvestersenergies.co.ke
🌐 www.trickleharvestersenergies.co.ke
📞 +254 0725142872

Feedback Timeline:
Acknowledgment: Within 24 hours
Resolution: Within 5 working days

This charter is reviewed annually to maintain relevance, transparency, and excellence.

Signed:
William Ben Olaka
Chief Executive Officer (CEO)
Trickle Harvesters Energies Investment
Date: 7th November 2025.